This English translation is provided for convenience. In the event of any discrepancy, the Japanese version shall prevail.
DWZ Inc. (“the Company”) handles the personal information of everyone who uses the official Japanex Stays website (“this site”) according to the following policy.
1. Definition
“Personal information” in this policy means personal information as defined by Japan’s Act on the Protection of Personal Information.
2. Information we collect
- Name and contact details (email address, phone number)
- Information required for credit card payment (processed by our payment provider; the Company does not retain it)
- Booking details such as number of guests and dates
- Access logs and cookies
3. Purposes of use
- Accepting reservations and providing accommodation services
- Responding to inquiries
- Service improvement and development
- Responses required by law
4. Provision to third parties
We do not provide personal information to third parties except as required by law or with the individual’s consent.
5. Cookies
This site uses cookies for improvement and analytics. You can refuse cookies in your browser settings.
6. Disclosure, correction and deletion
We respond promptly to requests for disclosure, correction or deletion after verifying the requester’s identity.
7. Contact
For questions about personal information handling, please use the inquiry form.
8. Revisions
This policy may be revised as necessary. Revised versions take effect upon posting to this site.
Established: April 29, 2026