Cancellation Policy
Cancellation fees apply according to how far in advance you cancel.
We use the three plans below; which one applies depends on the house and how you booked.
⚠️ Important
For bookings made through Booking.com, Airbnb or other platforms, the platform’s own cancellation policy takes precedence.
In cases of force majeure — natural disasters, official travel restrictions and the like — we will respond flexibly. Please get in touch.
Flexible
Flexible
A guest-friendly plan that accommodates last-minute changes.
- Up to 5 days beforeFree
- 4–2 days before50%
- Day before / same day100%
Best for: short business trips and last-minute bookings
Standard
Standard
The balanced plan widely used across hotels and vacation rentals.
- Up to 14 days beforeFree
- 13–7 days before30%
- 6–3 days before50%
- 2 days before / same day100%
Best for: family trips and planned group bookings
Strict
Strict
For peak seasons and premium whole-house bookings that need firm scheduling.
- Up to 30 days beforeFree
- 29–14 days before50%
- From 13 days before100%
Best for: New Year, Golden Week and major event periods
— Cancellations for platform bookings —
AIRBNB
Airbnb’s own cancellation policies (Flexible / Moderate / Strict / Super Strict) apply.
BOOKING.COM
The cancellation terms set on Booking.com apply.
JAPANEX DIRECT
One of the three plans above, as set for the house you booked.
— How to cancel —
Request cancellation via your booking site or confirmation email
Cancel through the channel you booked with (Airbnb / Booking.com / Japanex direct).
The fee is calculated automatically
Your cancellation fee is calculated according to the applicable policy.
Refund
For card payments, the amount minus any cancellation fee is refunded to the same card (5–10 business days).
Special circumstances
For force majeure — disasters, epidemics, official travel restrictions — contact us via the inquiry form.